Refund & Cancellation Policy

Last Updated: 8 October 2026

At Baangers, we carefully inspect and pack every product before dispatch. As our products are thrift/vintage items, each piece may have its own unique characteristics, signs of previous use, minor imperfections, or variations. Please review the product photos and description carefully before placing your order.

1. No Returns or Exchanges

All orders placed on Baangers.in are considered final.

We do not accept returns or exchanges for:

• Change of mind
• Wrong size selected by the customer
• Colour or appearance preferences
• Minor imperfections that are mentioned or visible in the product listing
• Products that do not meet the customer's personal expectations
• Products that have been washed, worn, altered, damaged, or otherwise used after delivery

1. Damaged or Incorrect Orders

If your package arrives visibly damaged, or if you receive an item that is clearly different from the item you ordered, you may contact us for a resolution.

An unboxing video is mandatory for any damage, missing-item, or wrong-item claim.

The video must:

• Start before opening the package
• Clearly show the unopened package and shipping label
• Show the complete opening process without cuts or interruptions
• Clearly show the product and any damage

Claims without valid unboxing video proof may not be accepted.

1. Reporting an Issue

Any issue must be reported to Baangers within 24 hours of delivery.

Please contact us with:

• Your order number
• Unboxing video
• Clear photographs of the package and product
• A brief description of the issue

After reviewing the evidence, Baangers will determine whether the claim qualifies for a replacement or refund.

1. Refunds

Refunds are provided only when Baangers confirms that the order qualifies for a refund, such as a verified damaged or incorrect item.

Approved refunds will be processed to the original payment method used for the order. The time taken for the amount to appear in your account may depend on the payment provider or bank.

1. Order Cancellation

Orders cannot normally be cancelled once they have been processed for dispatch.

If you need to request a cancellation, contact us as soon as possible after placing the order. Cancellation requests are subject to whether the order has already been processed or shipped.

1. Final Sale

By placing an order on Baangers.in, you acknowledge and agree to this Refund & Cancellation Policy.

For any questions regarding an order, please contact Baangers through the contact details provided on our website.